Last Updated: September 2026
At Wander Words, we strive to provide our travel and language-learning services in a timely and reliable manner. This Service Delay & Delivery Policy explains how we handle delays, changes, and circumstances that may affect the delivery of our services.
Wander Words provides services rather than physical products. Our services may include:
Because many of our services involve third-party providers, certain delays or changes may be outside of Wander Words’ direct control.
Travel services may be affected by circumstances including:
Where a delay or disruption affects a customer’s booking, Wander Words will make reasonable efforts to communicate relevant information to the customer and, where possible, assist with alternative arrangements.
Any additional costs resulting from changes requested by the customer or imposed by a third-party provider may be the customer’s responsibility.
Some services arranged through Wander Words are provided by independent third parties, including airlines, hotels, transportation companies, tour operators, activity providers, and other travel suppliers.
Wander Words does not control the schedules, operations, or policies of these providers.
If a third-party provider delays, changes, cancels, or otherwise fails to provide a service, Wander Words will make reasonable efforts to assist the customer, but we cannot guarantee the availability of an alternative arrangement.
Refunds or compensation for a disrupted third-party service will generally be subject to the applicable provider’s policies and any rights available under applicable law.
Wander Words will make reasonable efforts to conduct language classes and courses according to the published schedule.
Occasionally, a class may be delayed, rescheduled, or cancelled because of circumstances such as:
If Wander Words needs to cancel or reschedule a class, we will make reasonable efforts to notify affected students and provide an appropriate alternative, such as a replacement class, rescheduled session, or other solution.
Students are responsible for ensuring that they have the necessary equipment, internet connection, software, and other requirements needed to participate in online classes.
Wander Words is not responsible for delays or missed classes caused by a student’s personal technical problems, internet connection, device failure, or failure to attend a scheduled class.
Where a service includes digital educational materials, course information, confirmations, itineraries, tickets, or other electronic documents, these may be delivered by email, through an online platform, or through another electronic method provided by Wander Words.
Customers are responsible for providing an accurate email address and checking their email, including spam or junk folders.
Wander Words is not responsible for a failure to receive electronic materials caused by incorrect contact information, email filtering, full inboxes, or other issues outside our reasonable control.
If Wander Words provides or sells physical educational materials or other physical items in connection with a service, delivery times may vary depending on the delivery location, shipping provider, availability, and other circumstances.
Customers will be informed of applicable delivery charges and estimated delivery times where relevant.
Estimated delivery times are not guaranteed unless expressly stated otherwise.
Wander Words is not responsible for delays caused by shipping providers, customs authorities, weather, government restrictions, or other circumstances outside our reasonable control.
Wander Words will not be responsible for delays or failures in providing services resulting from circumstances beyond our reasonable control.
These circumstances may include natural disasters, severe weather, pandemics, epidemics, government actions, war, civil unrest, strikes, transportation disruptions, technical failures, or other extraordinary events.
When such circumstances occur, Wander Words will make reasonable efforts to notify affected customers and assist in finding an appropriate solution.
A delay does not automatically entitle a customer to a refund.
Refund eligibility will depend on:
Customers should refer to our Cancellation & Refund Policy for additional information regarding refunds.
When Wander Words becomes aware of a significant delay affecting a customer’s service, we will make reasonable efforts to communicate the relevant information using the contact details provided by the customer.
Customers should ensure that their contact information remains accurate and should promptly notify Wander Words of any changes.
If you have questions about a delay, delivery, or service disruption, please contact Wander Words through the contact information provided on our website.
Wander Words
Travel & Language Learning
India
This Service Delay & Delivery Policy should be read together with our Terms & Conditions and Cancellation & Refund Policy.
